Our Terms & Conditions

This is an agreement between "Quaycuisine" hereafter referred to as The Business and those purchasing goods from The Business, hereafter known as The Customer. A Retail Outlet is any company, organisation or third party, which provides The Business with products to supply to The Customer. PROVISIONING SERVICE - Provisioning Service is defined as the supply to The Customer with goods sourced from Retail Outlets, orders for Specialty Packs and Home Cooked Cuisine (as per www.quaycuisine.com). Charges - Prices charged to The Customer will be those as found on www.quaycuisine.com on the day of delivery. In addition, Provisioning Service will incur a standard delivery charge of £10.00. Payment - We are pleased to accept cash or cheque and online bookings no later than upon delivery of goods. Cancellation - Cancellation of online orders within 48 hours of the due time of the delivery will be charged for in full plus £10.00 delivery charge. Cancellation of items from the Home Cooked Cuisine and Specialty Packs Sections will be charged for in full plus delivery charge of £10.00. Only one delivery charge per cancellation will be levied. Returns - Any substitutions have been made in good faith and we regret that no returns are accepted. All supplies will be in good condition at point of delivery. The Business cannot be held responsible for subsequent deterioration or damage. The Business will always endeavor to deliver at the time agreed with The Customer. Occasionally this may not be possible due to circumstances beyond our control. We undertake to try keep you fully informed of any delay / rescheduling. Your statutory rights will not be effected. CORPORATE AND PRIVATE ENTERTAINMENT - This is defined as any business conducted that does not fall into category of Provisioning Service, as above. A deposit of not less than 50% of total cost will be required upon booking. We ask that the balance is paid no less than seven days prior to event. Cancellation within seven days of event will incur a charge of 25%. We regret that cancellations within 72 hours of event will incur a full charge. USE OF THE WEBSITE (www.quaycuisine.com) - Users must be aged 18 or over. The User agrees not to copy material from this site. The Business will undertake not to pass your details or any information provided to us to any Third Party. The Business accepts no responsibility for damages of any kind regarding the use of this site, errors on the site, viruses, third party links or failure of the site to operate. Users may not post materials on www.quaycuisne.com that are libelous, obscene or infringing of copyright or trademarks. COPYRIGHT - Quaycuisine retains all copyright to all original material on www.quaycuisine.com website.